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Payoneer is a global financial platform founded in 2005 that removes friction from cross-border business operations. With over 2,500 colleagues worldwide, the company serves customers and partners in 190+ countries, offering solutions spanning global payments, compliance, multi-currency management, workforce management, working capital, and business intelligence.
As a Customer Success Manager, you will own a portfolio of strategic, high-potential customers and drive retention, renewals, and expansion revenue. This is a commercial role combining customer success expertise with account management and sales acumen.
Key responsibilities include:
- Managing a customer portfolio focused on retention and revenue growth
- Leading commercial conversations around upsells, cross-sells, and renewals
- Building and maintaining relationships with C-level executives and senior stakeholders
- Developing and executing quarterly and annual account growth plans
- Delivering executive-level Quarterly Business Reviews (QBRs) with compelling storytelling and clear business impact
- Cross-functional collaboration with internal teams to resolve challenges and ensure seamless customer experience
- Tracking customer health, opportunities, and pipeline activity in CRM systems with accurate reporting and forecasting
- Creating customer success stories, case studies, and advocacy opportunities
- Identifying and driving strategic growth opportunities within existing accounts
The ideal candidate has a strong background in Customer Success, Account Management, or B2B Sales, combining commercial acumen with a customer-centric mindset and thriving in fast-paced environments.
