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Salary: USD 103,700 - 153,000 / annual
Meadow is a modern payments platform transforming the $600 billion higher education payments industry. The company is building for universities what Shopify built for retail, bringing the entire student financial experience online.
As Customer Success Manager, you will own a book of clients end-to-end, responsible for ensuring they achieve value from their partnership with Meadow term-to-term. Your primary mission is to drive adoption and expansion, with success measured by increases in Net Revenue Retention (NRR). You will report to Meadow's Senior Director of Customer Success.
Key responsibilities include:
- Managing the full customer lifecycle and commercial relationship with assigned accounts
- Proactively identifying and executing expansion opportunities
- Building deep product expertise to anticipate client needs and recommend solutions
- Using data to make the case for adoption, upsells, and cross-sells
- Maintaining a tight feedback loop with the Product team to inform product decisions
- Orchestrating AI tools and systems to elevate your work and outcomes
- Nurturing and building high-touch client relationships in an early-stage environment
You will work in a highly ambitious, talented team focused on empowering students financially and strengthening economic mobility through higher education.
REQUIREMENTS:
- 3–6+ years of experience in Customer Success, specifically as a Customer Success Manager in a high-touch role
- Experience at an early-stage (Seed, Series A, Series B) B2B/Enterprise SaaS company
- Builder mindset: high agency, high urgency, high resilience; ability to own problems end-to-end and make consequential decisions
- Track record of success owning the full customer lifecycle and commercial side of client relationships
- Ability to explain clearly how products work and build deep expertise to anticipate client needs
- Data fluency; ability to use data to support adoption, upsells, and cross-sells
- AI fluency; ability to orchestrate AI and build systems thoughtfully with awareness of outcomes and limitations
Desirable qualifications:
- Experience in B2B/Enterprise SaaS Sales as an Account Executive or Business Development Representative
- Experience with institutional buyers
