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Kodex is a Series A/B-stage SaaS platform that streamlines how organizations handle sensitive subpoenas and data requests from law enforcement and government agencies. Founded by a former FBI agent and backed by top-tier investors (Andreessen Horowitz, Y Combinator, Peak XV, Thiel Capital), the company serves over 15,000 government agencies across 190 countries and is trusted by industry leaders including Coinbase, Stripe, and AT&T.
You will join as the fourth member of the Customer Success team, taking full ownership of a portfolio of high-impact, high-ARR accounts while helping build foundational CS systems and processes. This is a high-ownership role combining technical acumen, strategic thinking, and relationship management.
Key responsibilities include: driving post-sales strategy and account planning from adoption through renewal; designing and executing seamless onboarding and implementation experiences; building and nurturing relationships across customer organizations; triaging and resolving customer issues in partnership with Engineering; championing customer needs within the product roadmap; designing scalable engagement strategies; improving internal CS workflows, tooling, and programs (QBRs, onboarding, feedback capture); and collaborating cross-functionally with Sales, Product, and Engineering.
You bring 5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management. You have a proven track record managing high-touch, strategically complex accounts and delivering measurable customer and business outcomes. You possess strong technical fluency to navigate implementations and product discussions, excellent executive-level communication skills, and the ability to thrive in fast-paced, ambiguous startup environments. Nice-to-have qualifications include HubSpot experience, background in regulated industries (fintech, legaltech, healthtech, govtech), Series A/B SaaS experience building CS from scratch, founding CSM experience, or consulting background.
The role is fully remote within the US, with core working hours aligned to Pacific Time. Kodex offers competitive salary, meaningful equity, unlimited PTO, 14 company holidays, 12 weeks paid parental leave, comprehensive health benefits, 401(k), and annual offsites.
