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Justworks is an HR and benefits platform helping small businesses manage payroll, benefits, and compliance. As a Customer Success Manager, you will own a dedicated book of business and serve as the primary point of contact for assigned customers, driving both retention and expansion revenue.
Your core responsibilities include:
• Manage a portfolio of customers, proactively identifying growth and retention opportunities through regular strategic business reviews and multi-threaded relationship building with administrators and executives.
• Build and maintain strong relationships with key stakeholders to understand their business objectives and align Justworks' HR, payroll, and benefits solutions to their evolving needs.
• Drive consistent customer value and satisfaction through regular check-ins, business reviews, and anticipatory support that addresses client challenges before they escalate.
• Triage and service customer inquiries by providing education, routing to appropriate internal teams, and collaborating cross-functionally to deliver solutions.
• Champion the Justworks brand and product suite, developing deep product knowledge and clearly articulating value propositions to current and prospective customers.
You are a customer-focused professional with a proven track record of exceeding customer expectations. You are consultative and solution-oriented, with strong listening and communication skills. You thrive in fast-paced startup environments, are curious and adaptable, and take ownership of outcomes. You see the bigger picture, simplify complex concepts, and are not afraid to identify and capitalize on new revenue opportunities. You work well cross-functionally and are passionate about lifelong learning.
