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Salary: USD 100,000 - 125,000 / annual
FourKites is seeking an experienced Customer Success Manager to join its Operations team in Chicago. You will own the day-to-day relationship with an assigned book of enterprise customers, driving adoption, usage, retention, and satisfaction of the FourKites AI-powered supply chain platform.
Key responsibilities include:
- Build consultative, strategic advisor relationships with assigned customers
- Establish critical goals and KPIs with customers and support them in achieving those objectives
- Conduct quarterly Executive Business Reviews to review progress and identify opportunities
- Train customers on the FourKites platform and help them optimize their supply chain operations
- Identify and develop upsell opportunities by understanding customer white-space
- Manage account escalations and advocate for customer needs cross-departmentally
- Develop and nurture customers for advocacy and case study opportunities
- Partner closely with the Sales team to expand the FourKites footprint within existing accounts
You will be the go-to expert for your customers on all things FourKites, responsible for creating delighted customers who see measurable value from the platform. The role requires strong multitasking, cross-functional collaboration, and the ability to thrive in a fast-paced, high-growth environment.
FourKites is the leader in AI-driven supply chain transformation, processing over 3.2 million supply chain events daily for 1,600+ global brands. The platform combines real-time visibility with AI-powered digital workers to help enterprises prevent disruptions, automate tasks, and optimize supply chain performance.
Requirements:
- Minimum 3+ years of experience working with enterprise customers in a Customer Success or Account Management role at a SaaS company
- Excellent ability to multitask and prioritize workload
- Demonstrated flexibility and ability to work cross-functionally in a fast-growing company with rapid change
- Strong drive for efficiency, problem-solving, and quality-focused execution
- Ability to travel 10% or more of the time
- Preferred: Supply chain industry experience
