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Fiverr is seeking a Customer Success Manager to drive retention and growth among the platform's most valuable sellers. In this role, you will own the success of key customer accounts, understanding their business needs and helping them leverage Fiverr's platform to achieve growth. You'll combine genuine care for customer outcomes with business acumen, serving as a strategic partner to high-value freelancers and sellers.
Key responsibilities include:
- Building and maintaining strong relationships with assigned seller accounts
- Understanding seller business models and identifying opportunities for platform expansion and revenue growth
- Proactively identifying and resolving challenges that impact seller success
- Developing and executing retention strategies for at-risk accounts
- Communicating value propositions and platform features through presentations and consultations
- Collaborating with product, operations, and support teams to address seller needs
- Tracking and reporting on key metrics including retention, growth, and customer satisfaction
You are a relationship builder with genuine passion for customer success. You combine empathy with business instinct, taking client wins personally. You're a proactive problem solver with strong communication and presentation skills. You have the ability to understand complex business needs and translate them into actionable strategies. Experience in SaaS, marketplace platforms, or account management is valued.
