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Exiger is a supply chain risk management SaaS platform trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies. The company's AI-powered platform, 1Exiger, delivers visibility into complex supplier ecosystems and automates compliance and risk management.
As a Customer Success Manager based in the London office, you will manage day-to-day relationships with EMEA customers, ensuring they maximize ROI from Exiger's technology. This is a hands-on role requiring deep product knowledge and proactive customer engagement.
Key responsibilities include:
- Managing a portfolio of customer relationships and monitoring their platform usage
- Delivering superior customer experience through expectation-setting, best-practice guidance, and feedback actioning
- Coordinating with internal teams (Support, Product, Delivery, Sales) to resolve issues and optimize customer outcomes
- Managing the full renewal lifecycle from engagement through contract renewal and expansion opportunities
- Hosting training sessions and educating customers on Exiger products and processes
- Communicating customer activity, feedback, and opportunities to internal stakeholders
- Supporting the sales team with QBR presentations, optimization proposals, and change orders
- Balancing customer-facing responsibilities with internal tasks while maintaining service level standards
Required qualifications:
- 3-5 years of customer-facing experience in a SaaS environment
- Experience with technology products and supply chain or third-party risk management
- Strong communication and presentation skills
- Ability to manage complex customer needs in a fast-paced environment
- Technical aptitude to learn the Exiger platform
Preferred experience includes Gainsight or similar customer success software, global regulatory and compliance knowledge, and consulting background.
