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Salary: USD 110,000 - 130,000 / annual
Empathy is a digital platform helping families navigate loss, from funeral planning and estate settlement to grief support and family coordination. The company partners with employers, life insurance carriers, and other organizations to bring empathy and transparency to end-of-life services.
As a Partner Success Manager, you will own the entire lifecycle of mid-market partnerships, from implementation through renewal and expansion. You'll be the primary point of contact for life insurance carriers and employers, ensuring they achieve their goals with the Empathy platform and experience exceptional support throughout their journey.
Key responsibilities include:
- Supporting new and existing partners with responsive, high-touch service focused on creating a best-in-class experience
- Overseeing implementation, ongoing engagement, upsells, and renewals
- Managing day-to-day partnership operations: tracking deliverables, leading partner meetings, and reporting on metrics that demonstrate product value
- Collaborating cross-functionally with Product, Marketing, Care, and Business Development teams to align on partnership goals
You'll need 4+ years of experience in account management, customer/partner success, implementation, consulting, or project management. Strong organizational skills, attention to detail, and comfort thriving in fast-paced, ambiguous environments are essential. A bachelor's degree is required.
Preferred experience includes work at high-growth startups, B2B2C vendor spaces, familiarity with Salesforce or CRM tools, and understanding of the life insurance industry. The role is hybrid based in the Flatiron District office in Manhattan with regular commuting required.
