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EdSights is a rapidly growing edtech company backed by $80M in funding, building AI-powered Student Voice Intelligence technology for higher education. The platform helps colleges and universities understand student needs in real-time, uncovering drivers of attrition and enabling proactive student success interventions. EdSights partners with 300+ institutions nationwide.
As a Customer Success Manager, you'll own a portfolio of college and university customers, serving as their trusted advisor while driving renewals and expansion revenue. You'll sit at the intersection of relationships and revenue, reporting to the Customer Success Director.
Key responsibilities include: building deep, multi-threaded relationships with key stakeholders at partner institutions; leading regular strategic business reviews and renewal conversations; owning the full renewal cycle from discovery through negotiation and close; identifying and qualifying expansion opportunities in collaboration with Sales; driving product adoption aligned to institutional goals; analyzing partner data to identify trends and risks; creating data-driven reports demonstrating ROI and impact; and serving as the internal voice of the customer to Product and Engineering teams.
You'll travel to partner campuses approximately once per quarter to deepen relationships and support long-term success. The role requires strong commercial instincts, excellent communication skills, and the ability to influence senior stakeholders. You should have 3+ years of B2B SaaS customer success or account management experience, with a demonstrated track record of owning renewals and expansion within a book of business. Experience in edtech, nonprofits, or other mission-driven spaces is a bonus. Success in this role requires genuine passion for education and student success, strong organizational skills to manage multiple accounts and renewal cycles, and a proactive, ownership-oriented mindset.
