SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
DataGrail is seeking a Customer Success Manager to partner with customers in operationalizing and scaling their privacy programs using an agentic privacy platform. In this role, you'll act as a trusted advisor, driving customer onboarding, adoption, and long-term retention while delivering strategic guidance and helping customers realize measurable value.
Key responsibilities include owning the customer journey from onboarding through success and retention, leading implementation projects and coordinating timelines and stakeholders, driving platform adoption by helping organizations operationalize privacy best practices, and building trusted relationships with privacy, security, legal, and executive stakeholders. You'll proactively monitor customer health, identify churn risks early, and develop resolution plans. Cross-functional collaboration with Solutions Architects, Product, Support, and Sales teams is essential to improving the customer experience. You'll identify opportunities to enhance onboarding workflows and operational scalability, and advocate for customer needs to shape product improvements.
Required qualifications include experience in customer success, onboarding, implementation management, or customer-facing SaaS roles. You should have a strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA, experience working with privacy platforms or related technologies, strong project management and problem-solving skills, and the ability to manage multiple customer priorities. Excellent communication skills, confidence working with customer leadership teams, and the ability to proactively identify customer risks and drive adoption are essential. A passion for customer success and helping organizations navigate evolving compliance challenges is valued.
Bonus qualifications include experience working with privacy, security, legal, or compliance teams, familiarity with SaaS onboarding or implementation workflows, and experience supporting customers in fast-moving or highly regulated environments. Within 90 days, you'll develop a strong understanding of the platform and privacy workflows, shadow onboarding engagements, begin leading onboarding activities and customer training sessions, and successfully onboard your first customers.
