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Datadog is seeking a Customer Success Manager (CAM) to drive product adoption and build strong relationships across the existing customer base in Seoul. This role focuses on onboarding, upselling, and cross-selling opportunities while serving as an internal customer advocate.
Key Responsibilities:
- Partner with the sales team to ensure smooth transitions and onboarding experiences for new customers
- Actively build relationships with customers to establish mutual trust and long-term partnerships
- Execute the full sales cycle for growth opportunities within existing accounts
- Serve as an advisor, helping customers effectively leverage Datadog solutions
- Monitor usage trends to identify renewal risks and increase adoption rates
- Collaborate cross-functionally with support, product, finance, and legal teams
- Independently negotiate contract terms for upsell/cross-sell activities and overcome pricing objections
- Achieve account expansion targets based on portfolio growth and retention performance
Required Qualifications:
- Excellent communicator with strong attention to detail
- Motivated by building long-term, sustainable customer relationships
- Driven by opportunities to create visible impact through your work
- Customer-centric mindset with commitment to delivering maximum value
- Ability to thrive in a fluid, solution-oriented environment
- Proven experience negotiating contracts and overcoming objections in upsell/cross-sell scenarios
- Demonstrated track record of achieving account expansion targets
Datadog emphasizes hybrid work culture built on relationships, collaboration, and creativity. The company offers comprehensive onboarding, sales training (MEDDIC, Command of the Message), inclusive culture with community guilds, mentorship and buddy programs, continuous professional development, equity (RSU and ESPP), and robust global benefits.
