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Creatify AI is building an end-to-end AI advertising agent that automates the entire video ad lifecycle—from scripting and avatar-led generation to testing, optimization, and publishing across Meta, TikTok, YouTube, and other platforms. The company has surpassed 3 million users across 18,000+ teams and counts leading brands like Applovin, Alibaba, HubSpot, Binance, NewsBreak, and Zumper as customers. Creatify has raised $24M from top-tier Silicon Valley investors including WndrCo, Kindred Ventures, Millennium New Horizons, and Comcast Ventures, and was recognized as one of IVP Enterprise AI 55 in 2024.
As a Customer Success Manager, you will be the trusted advisor for Creatify's customers, ensuring they maximize platform value. You'll work closely with Sales, Product, and Support teams to drive onboarding, retention, and expansion across the customer base.
Key responsibilities include:
- Guiding new customers through seamless onboarding and ensuring effective platform adoption
- Building strong, long-term relationships with key stakeholders and serving as their internal advocate
- Driving high retention rates and identifying upsell/cross-sell opportunities by understanding customer goals
- Monitoring customer health, anticipating churn risks, and implementing mitigation strategies
- Gathering customer insights and relaying feedback to Product and Marketing teams
- Developing customized success plans aligned with customer business objectives
- Encouraging customer advocacy through case studies, testimonials, and referrals
You should have 5+ years of experience in Customer Success, Account Management, or a related SaaS/Tech role. The ideal candidate is a proactive problem-solver with exceptional communication skills, analytical aptitude, and the ability to thrive in a fast-paced startup environment while managing multiple priorities.
