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CommerceIQ is an AI-powered platform that helps Fortune 100 brands optimize ecommerce performance across Amazon, Walmart, Instacart, and other major retailers. The company has raised over $200M from SoftBank and Insight Partners, serves 2,200+ customers including Coca-Cola, Nestlé, and Colgate-Palmolive, and operates across the US, India, Canada, and the UK.
As a Customer Success Manager, you will own a portfolio of CPG (consumer packaged goods) client relationships and lead a team of 2-4 Specialists. You are the primary point of contact for your accounts, responsible for strategy, execution, and team performance.
Key responsibilities include:
**Client relationships and strategy:**
- Serve as the main point of contact for a portfolio of CPG accounts from onboarding through renewal
- Build and own the media strategy for each account and direct its execution
- Understand client business objectives and mobilize internal and external resources to achieve them
- Translate ecommerce data into actionable insights on profitability opportunities
- Conduct business reviews and account check-ins to maintain client confidence
- Identify and help close upsell and cross-sell opportunities
- Handle escalations directly and resolve issues across internal teams
- Maintain a >4x ROI bar for clients and identify new value-add opportunities
**Team leadership:**
- Manage and mentor a team of 2-4 Specialists
- Set clear expectations and performance goals
- Provide coaching and development to support career growth
- Ensure the team has resources and clarity to deliver excellent client outcomes
This is a high-visibility role in a fast-growing division with real ownership from day one. You'll work with some of the world's largest consumer brands and help them navigate the rapidly evolving ecommerce landscape.
