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Buildots is an AI-powered construction intelligence platform that compares schedules and BIM models against site reality to deliver operational insights. The platform is trusted by over 100 global construction firms including Turner Construction, JE Dunn, Intel, and major Canadian contractors like Bird Construction, EllisDon, and Kiewit Canada.
As a Customer Success Manager, you will own the implementation and adoption of Buildots across multiple construction projects in your portfolio. Your core responsibilities include:
• Lead project setup and onboarding, ensuring all new projects are configured correctly and users are trained on platform capabilities
• Drive product adoption across multiple users within customer projects, embedding Buildots into daily workflows and practices
• Serve as the primary relationship owner for key customer champions, providing strategic advisory services to maximize ROI and adoption
• Act as the voice of the customer internally, gathering user stories, wins, and feedback to inform product roadmap decisions and support account expansion
• Collaborate with technical teams and dedicated VDC resources to ensure project data accuracy and digital twin fidelity as projects evolve
• Develop and refine customer success playbooks and delivery methodologies within the team
• Handle change management, escalation, and problem-solving across customer accounts
• Travel as needed to support customer success initiatives
You will work in a fast-paced startup environment, managing multiple priorities while maintaining high attention to detail and delivering best-in-class service.
REQUIREMENTS:
• Minimum 4 years of experience as a construction professional, preferably site-based (Project Manager, Superintendent, Project Engineer, or Project Controller)
• Proven client-facing experience in B2B roles or direct customer/owner engagement within construction
• Demonstrated change management capability; ability to learn from successes and failures to develop better strategies
• Strong stakeholder management and networking skills; experience working effectively with senior and junior team members
• Ability to thrive in fast-paced startup environment with multiple competing priorities
• Proactive, independent achiever with self-learning capability; full ownership mentality for customer relationships
• Excellent written and verbal communication skills; ability to explain complex concepts simply and adapt to different cultural communication styles
• Willingness to travel
• Must be located in Toronto area
