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Bonusly is an employee recognition and engagement platform that helps organizations build cultures where people want to stay and grow. As a Customer Success Manager, you will own the growth, retention, and success of a portfolio of approximately 100 mid-market customers throughout their entire lifecycle with Bonusly.
Key responsibilities include managing critical customer success metrics such as renewal, expansion, and upsell opportunities. You will project manage customer launches, consulting on best practices for effective user adoption and organizational change. Your role requires becoming an expert on the Bonusly platform and actively driving adoption by influencing customers to effectively utilize the product and expand their usage.
Beyond one-to-one customer interactions, you will develop scaled engagement strategies and one-to-many initiatives that maximize adoption, product education, and ongoing value across the broader customer base. You will act as the internal voice of the customer, synthesizing feedback, pain points, and success stories to influence the product roadmap and company strategies cross-functionally.
The ideal candidate is strategic and results-oriented with a genuine passion for people and helping customers unlock maximum value from Bonusly. You will be empowered to champion new team and company initiatives and build scalable solutions to engage the entire customer base. This role offers the opportunity to directly impact customer outcomes while contributing to company growth.
