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Bloomreach is building an agentic platform for personalization, revolutionizing how businesses connect with customers through AI agents that personalize the entire customer journey. The platform powers personalization for over 1,400 global brands including American Eagle, Sonepar, and Pandora, spanning retail, financial services, hospitality, and gaming.
As a Customer Success Manager, you will engage with customers to guide them through digital experience transformation. This role sits at the cutting edge of the digital experience industry, developing best practices and innovative ideas. You will partner with customers' leadership and delivery teams to drive change programs, advise on maximizing Bloomreach platform value, and help customers ideate and envision possibilities for their digital journeys.
Key responsibilities include influencing customer and account team mindsets by challenging the status quo and presenting innovative ideas that showcase Bloomreach's unique value proposition. You will demonstrate how digital experience visions become reality by serving as an expert in both digital experiences and the Bloomreach platform. You'll provide experience and leadership to ensure successful digital experience roadmaps that create maximum business value, establish yourself as a thought leader and trusted advisor to customer and account teams, and own customer satisfaction and value demonstration in strategic accounts.
You will spend significant time with customers educating them on Bloomreach's potential and their digital experiences. Cross-functional collaboration with Account Management, Product, Technical Services, Business Services, and Support teams is essential to ensure customers receive the newest ideas and best value while feeding customer insights back to appropriate teams.
Success requires strong customer orientation, exceptional collaboration skills, intellectual curiosity, and critical thinking. The ideal candidate has 2+ years of professional experience including technical and/or business consulting background.
