SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Assembled is a unified platform that orchestrates human agents and AI at scale for customer support operations. Used by companies like Canva, Etsy, and Robinhood, the platform coordinates in-house agents, BPOs, and AI systems in a single operating system. The company is backed by $71M from NEA, Emergence Capital, and Stripe.
As a Customer Success Manager, you will manage a portfolio of customers through their entire lifecycle with Assembled, from post-implementation through renewal. You'll work with executive-level stakeholders to ensure they achieve maximum ROI and drive business outcomes. Key responsibilities include managing customer health and identifying risk areas, conducting regular business reviews and end-user training, driving renewals and mitigating churn, and identifying expansion opportunities within your book of business.
You'll be a critical voice internally, translating customer feedback into product roadmap priorities and helping refine the post-sales customer journey. You'll project-manage customer initiatives cross-functionally with product, solutions, and sales teams. The role requires hands-on product knowledge to educate customers on best practices and help them leverage Assembled effectively.
This is a high-visibility position with significant exposure to cross-functional leadership and responsibility for accelerating your career. You'll interact regularly with C-level executives, support agents, and engineers. The role requires willingness to travel for onsite training, business reviews, and customer engagement.
Ideal candidates have 3+ years in customer-facing, operational, or startup environments. You're a relationship builder who can manage up effectively, operate independently in unstructured environments, think strategically while executing tactically, and thrive on feedback. Workforce management experience is a bonus.
