SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
PartnerStack, a subsidiary of AppDirect, is seeking a Customer Success Manager to own the outcomes for an assigned portfolio of accounts. You will form direct partnerships with customers to uncover their business objectives and create a shared vision of success, then deliver timely value propositions and strategic actions to achieve those goals.
In this role, you will manage customer retention and growth while contributing to company profitability. You'll develop account strategies that provide customers with guidance and advocacy to facilitate their business objectives, partnership creation, and revenue generation.
Key responsibilities include:
- Managing assigned accounts to ensure fast time-to-value and realization of outcomes including optimized programs, revenue generation, and clear ROI
- Developing growth and retention strategies for each customer
- Educating and advocating for PartnerStack solutions aligned with customer needs
- Establishing regular communication cadence with key stakeholders (weekly/bi-weekly check-ins) and conducting quarterly business reviews with executive leadership focused on revenue generation
- Reviewing customer feedback and prioritizing feature requests for the product team
- Analyzing data and metrics around customer engagement and growth to inform strategy
- Acting as a voice for customer needs and gaps in the product experience
You'll be essential to the company's financial growth, responsible for transforming and expanding customer relationships. PartnerStack operates an ecosystem platform with the world's largest B2B partnerships network, serving 500+ companies generating and sustaining revenue through partnerships.
