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Anthropic is seeking an experienced Customer Success Manager to lead enterprise customer relationships across EMEA. You'll serve as a strategic partner and trusted advisor to complex customers, helping them maximize value from Claude's capabilities—API, Claude for Enterprise, and Claude Code.
Key responsibilities include building deep partnerships with customer decision-makers, becoming a product expert across Anthropic's offerings, and proactively driving usage planning and optimization. You'll monitor consumption patterns, identify expansion opportunities, and develop change management strategies to drive adoption across customer organizations. You'll own the full customer lifecycle, including account planning, quarterly business reviews, and serving as the primary liaison between customers and Anthropic.
As one of the first CSMs in the EMEA region, you'll help establish regional processes, playbooks, and best practices while representing Anthropic's brand in a high-growth market. You'll gather customer insights that directly inform product development and go-to-market strategy, operating with significant autonomy while collaborating across global teams and time zones.
You'll quantify customer value through business outcomes and ROI metrics, identify new use cases across departments, and develop compelling internal business cases for continued investment. Your role bridges business acumen with technical expertise, requiring you to explain AI/ML concepts and software implementation patterns to diverse audiences.
