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Salary: USD 165,000 - 190,000 / annual
1Mind is building an Autonomous Customer Experience platform that deploys AI-powered "Superhumans" to serve buyers across the entire customer journey with continuous memory. These AI teammates handle engagement, demos, onboarding, and support at scale, eliminating handoffs and revenue leakage.
As a Customer Success Manager, you will own a portfolio of enterprise B2B SaaS customers from post-contract onboarding through renewal and expansion. You are accountable for ensuring customers realize measurable value from the platform and achieve their go-to-market goals.
Key responsibilities include:
- Managing full-cycle customer relationships from onboarding through renewal and growth
- Driving adoption and value realization through strategic enablement and ongoing engagement
- Partnering with customers to define success metrics and connect product usage to business outcomes
- Acting as a strategic advisor to customer stakeholders across revenue, marketing, and operations
- Leading renewal conversations with a value-driven approach and identifying expansion opportunities
- Maintaining customer health visibility and conducting business reviews focused on outcomes
- Sharing customer insights internally to influence product direction and scale success practices
- Operating with bias to action and comfort in ambiguous environments
You bring 5+ years of B2B SaaS customer success, account management, or implementation experience. You have a proven track record owning complex, multi-stakeholder relationships end-to-end. Experience with enterprise customers, GTM-focused use cases, marketing automation platforms, Salesforce, and relevant certifications (PMP, CSM) are valued.
This is a remote-first role offering autonomy and impact from day one. You'll work alongside builders at the forefront of AI and GTM innovation, shaping how humans and AI collaborate in high-stakes business environments.
