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CommerceIQ is an AI platform that powers commerce for Fortune 100 brands, with 2,200+ customers including Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. The company is backed by SoftBank and Insight Partners, has raised $200M+, and is pre-IPO.
As a Customer Success Manager specializing in Advertising (Amazon DSP), you will manage and grow relationships with enterprise customers, ensuring successful product adoption and driving profitable revenue growth. You will oversee display advertising campaigns across Amazon DSP, Walmart Connect, and The Trade Desk, partnering with customers' ecommerce sales and marketing operations teams.
Key responsibilities include:
- Understanding customer needs and managing all display advertising campaigns across multiple platforms
- Collaborating with internal Customer Success teams to run full-funnel media campaigns and align display advertising with paid search strategies
- Serving as the liaison between Amazon Advertising, Walmart Connect, external partners, and clients
- Becoming an expert on the CommerceIQ platform and providing training, troubleshooting, and support
- Acting as a subject matter expert in e-commerce advertising, guiding customers on growth strategies
- Performing deep data analysis to answer strategic questions and drive action
- Demonstrating continuous value delivery against customer KPIs
- Collaborating with internal teams to shape new product features
- Owning customer service requests and coordinating with technical support and engineering teams
- Advising the Sales team on upselling and cross-selling opportunities
Requirements:
- Bachelor's degree, preferably in Business, Marketing, Communication, Economics, or related field
- 6-7+ years of total professional work experience
- 5+ years of experience running media and advertising engagement with customers in a consulting/agency role
- Experience managing e-commerce marketing budgets (specifically Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands
- Experience managing Amazon search (Sponsored Ads) and display (Amazon DSP) marketing budgets in the multi-million dollar range
- Well versed in bid and budget management, content optimization, and promotion planning
- Analytical approach to problem-solving with advanced Excel skills
- Project management experience and ability to anticipate and mitigate risks
- Proven experience working with VP, SVP, and C-level executives of enterprise-level companies
- Excellent presentation and communication skills (oral and written)
- Track record of retaining and renewing Enterprise customers in the SaaS space
