SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
OpenAI's Ads Solutions team is seeking a Customer Success Manager to support advertisers in India. You will manage a portfolio of advertising partners, serving as their primary point of contact and trusted advisor throughout their journey on OpenAI's advertising platform.
Key responsibilities include owning advertiser relationships and guiding partners through onboarding and campaign launches to ensure strong product adoption. You'll analyze campaign performance data and provide actionable recommendations to improve outcomes. The role requires identifying expansion opportunities through increased product adoption and incremental investment, while partnering cross-functionally with Sales, Product, Analytics, Policy, and Operations teams to resolve issues and enhance platform value.
You'll surface advertiser feedback and insights to inform product improvements and long-term strategy, and help build scalable processes and best practices supporting the growth of OpenAI's advertising ecosystem.
Ideal candidates have 5-10+ years of experience in digital advertising, account management, customer success, consulting, or related client-facing roles. Experience managing advertiser or agency relationships in platform, publisher, or adtech environments is preferred. You should be comfortable interpreting performance data and translating insights into strategic recommendations, with experience in data querying (SQL, advanced Excel/Google Sheets). Strong communication skills, ability to build trust with technical and non-technical stakeholders, and demonstrated ownership in fast-moving environments are essential. A commitment to user trust and responsible platform growth is required.
The role is based in OpenAI's Mumbai office with a hybrid work model of 3 days in-office per week. Relocation assistance is offered to new employees.
