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Volta is a vertically integrated AI infrastructure platform building compute utilities as dependable as electricity. The company launched with a $10B strategic partnership with a leading frontier AI lab, Series A funding from Andreessen Horowitz, and a $5B AI Infrastructure Fund. With 100+ employees across London, Palo Alto, and New York, Volta is scaling rapidly.
As a Customer Success Manager, you will own the post-sale customer relationship, serving as the primary point of contact for onboarding, adoption, and ongoing success. This is a relationship-first role where you become the trusted presence customers rely on as they scale their use of Volta's compute platform.
Key responsibilities include: owning the full customer lifecycle from onboarding through account management; supporting new customer setup and platform adoption; monitoring account health and proactively identifying risks and expansion opportunities; partnering with support and service operations teams to resolve issues and escalations; conducting regular business reviews to track value delivery; advocating for customer needs internally to product and engineering teams; supporting renewal and expansion conversations with account and sales teams; and building repeatable onboarding and success playbooks as the customer base grows.
You should have experience in customer success or account management, ideally in technical B2B or infrastructure/cloud environments. Strong relationship-building and communication skills are essential, along with comfort engaging with both technical and business stakeholders. A proactive, data-informed approach to account health and risk management is required, plus the ability to self-direct and manage a portfolio of customer accounts.
Volta offers competitive salary, equity, retirement contributions, comprehensive health and insurance benefits, and generous vacation. The company is committed to building a diverse, inclusive team and providing an accessible recruitment experience.
