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Salary: USD 125,000 - 180,000 / annual
Hippocratic AI is seeking a Customer Success Executive to support health systems across the Western U.S. (West Coast and Mountain West). This is a high-touch, client-embedded role where you'll serve as the primary implementation and success partner for assigned health systems, working closely with clinical, operational, and IT leaders.
You will own post-sale execution, from workflow discovery and solution configuration through rollout and adoption. The role requires 20-40% travel, with multiple days per week onsite at client locations to drive measurable outcomes and sustained adoption in real-world clinical environments.
Key responsibilities include leading product implementations aligned with nursing workflows, training healthcare staff on Hippocratic AI solutions, building trusted advisor relationships across organizational levels, managing day-to-day client operations, and collaborating with internal product, sales, and engineering teams to relay feedback and influence roadmap priorities. You'll establish and track success metrics including patient care outcomes, adoption rates, and operational efficiencies, presenting results to both client and internal stakeholders. You may also represent Hippocratic AI at conferences and webinars sharing implementation best practices.
Required qualifications: Bachelor's degree, 5+ years of health systems experience (customer success, account management, or project management), proven ability to lead complex onsite implementations in clinical/operational healthcare environments, exceptional relationship-building skills from front-line staff to executives, strong understanding of healthcare workflows and regulatory requirements, experience in fast-paced startup environments, strong project management capabilities, and ability to work autonomously in client-embedded settings. You must be able to satisfy client-specific credentialing requirements including drug screening and proof of required vaccinations.
Nice-to-have skills include experience deploying or scaling AI, digital health, or enterprise SaaS in healthcare; advanced knowledge of healthcare workflows and compliance; background in healthcare consulting or transformation initiatives; and experience presenting at conferences or executive forums.
Compensation: $125,000–$180,000 total (base + performance bonus). Hippocratic AI is a $3.5B Series C-funded healthcare AI company building the first healthcare-only, safety-focused LLM with 99.9% accuracy for autonomous clinical conversations.
