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Salary: USD 204,000 - 281,000 / annual
Okta is seeking a Customer Success Executive for the Enterprise segment to drive retention, expansion, and strategic alignment with large, complex enterprise customers. Reporting to the Regional Manager of Customer Success, you will serve as a trusted advisor to C-level executives, translating Okta's identity and AI security innovations into measurable business outcomes.
Key responsibilities include developing and nurturing strategic customer relationships, designing and executing proactive success plans and Strategic Business Reviews (SBRs) with clear KPIs, mobilizing cross-functional teams (Sales, Support, Engineering, Product) to resolve escalations and drive coordinated success motions, and gathering customer feedback to inform product evolution. You will identify and communicate new products and features—particularly Okta's agentic capabilities—to drive adoption, while also identifying renewal risk and spotting expansion opportunities.
The ideal candidate brings 10+ years of customer success, account management, or consulting experience managing large, complex enterprise relationships, preferably with SaaS-based technical products. You demonstrate exceptional emotional intelligence, elite relationship management and executive stakeholder development skills, and strong presentation abilities when engaging C-level executives. You combine strong listening and analytical skills with technical acumen and problem-solving ability, ideally with experience in enterprise security tools. You thrive in collaborative, cross-functional environments, choose ambition over comfort, and consistently raise your own bar. Willingness to travel up to 25% is required.
