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Veeam Software is seeking a Customer Success Engineer with German language proficiency to drive long-term customer outcomes across the Veeam Data Platform. This is a mid-level, customer-facing technical role focused on data backup, recovery, and resilience.
You will serve as the primary technical owner for 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR, operating under a long-term account assignment model. Key responsibilities include:
• Account Setup & Onboarding: Configure customer accounts, customize backup policies and storage configurations, facilitate smooth onboarding, orient stakeholders to admin portals, and introduce support channels.
• Migration & Adoption: Identify migration opportunities, analyze customer environments and usage patterns, conduct success planning and strategy sessions, and align business outcomes with product adoption roadmaps.
• Technical Assessments & Planning: Conduct protection assessments, build comprehensive protection plans, and recommend Veeam Data Platform products and architectures tailored to customer needs.
• Resilience & Recovery: Run recovery simulations, apply the Veeam Data Resilience Maturity Model (DRMM) to track resilience posture, and deliver quarterly resilience reports demonstrating measurable customer value.
• Churn Mitigation & Renewal: Monitor early warning signals, define mitigation strategies, and partner with Sales and CS leadership on renewal strategy with actionable technical insights.
• Business Case Development: Build business cases, define total cost of ownership (TCO), articulate expansion value propositions, and schedule checkpoint reviews with stakeholders.
• Executive Engagement: Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment.
• Cross-Functional Collaboration: Collaborate on marketing-informed campaigns and adoption plays; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.
Required qualifications: 5+ years in customer-facing engineering roles (Technical Consulting, Pre-Sales SE, Technical Account Manager) focused on data backup and recovery. Advanced English and German fluency. Hands-on expertise in operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices. VMCE certification required (may be completed post-hire). Proven ability to translate business outcomes into technical adoption roadmaps and engage executive stakeholders. Strong communication and cross-functional collaboration skills.
Preferred: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert certifications.
