SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Veeam, the Data and AI Trust Company, is seeking a Customer Success Engineer to drive long-term customer outcomes across the Veeam Data Platform. This mid-level role combines technical expertise with customer-facing collaboration to maximize customer success and identify growth opportunities.
Key Responsibilities:
- Configure and customize customer accounts, backup policies, and storage configurations; lead onboarding and stakeholder orientation
- Identify migration opportunities by analyzing usage patterns and conducting success planning sessions aligned with business outcomes
- Conduct disaster recovery assessments, build protection plans, and recommend software architectures across the Veeam Data Platform
- Execute recovery simulations and apply the Veeam Data Resilience Maturity Model (DRMM) to track resilience posture and deliver quarterly reports
- Monitor churn signals, define mitigation strategies, and partner with sales on renewal strategy with actionable technical insights
- Build business cases, define total cost of ownership (TCO), and articulate value propositions for account expansion
- Engage CISO/CIO stakeholders with clear risk assessments, status updates, and opportunity recommendations
- Manage a long-term account assignment model covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR
- Own technical success plans and adoption roadmaps; influence commercial terms in partnership with Sales and CS leadership
Required Qualifications:
- 5+ years in customer-facing engineering roles focused on data backup and recovery (Technical Consulting, Pre-Sales SE, Technical Account Manager)
- Advanced proficiency in English and German languages
- Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices
- Strong experience designing and executing protection plans, migrations, and recovery simulations
- VMCE certification required (may be completed post-hire within agreed timeframe)
- Proven ability to translate business outcomes into technical adoption roadmaps
- Executive stakeholder engagement skills with ability to synthesize technical, business, and risk signals
- Excellent communication, cross-functional collaboration, and stakeholder management skills
Preferred Qualifications:
- AWS Solutions Architect (Associate/Professional) certification
- Microsoft Azure Administrator or Solutions Architect Expert certification
- Familiarity with Veeam platform capabilities
Benefits include 26 paid days off annually plus 4 VeeaMe Days, paid parental leave, fully covered family medical plan, life and disability insurance, employer pension contribution, monthly meal allowance, MultiSport card, therapy sessions, and access to learning libraries.
