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Postman is the world's leading API platform used by 45+ million developers and 500,000 organizations, including 98% of the Fortune 500. We're building out our Customer Success Engineering team and seeking a business-minded engineer to solve real problems at scale.
In this consultative role, you'll partner closely with Customer Success Managers and own the technical solutioning strategy. You are the technical architect of Customer Success, translating complex customer challenges into repeatable solutions that benefit our entire enterprise customer base. This is not a support role—you'll be responsible for the "how" of implementation.
Key responsibilities include:
**Value Acceleration at Scale**: Unblock customers facing setup issues to complex architectural challenges. Your goal extends beyond fixing individual problems to identifying patterns and building solutions that prevent recurrence. When you solve for one customer, you solve for hundreds.
**Technical Discovery and Solutioning**: Partner with CSMs to understand business objectives and translate them into technical reality. Conduct deep technical discovery, understand entire customer stacks, and design production-ready implementation paths.
**Collateral and Enablement**: Build reusable assets including technical guides, templates, scripts, and reference implementations that scale best practices across customers.
**Product Feedback Loop**: Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions.
**Adaptive Problem Solving**: Design pragmatic solutions—workarounds, custom scripts, integrations—when out-of-the-box functionality is insufficient.
You bring 6-8+ years in technical customer-facing roles with a portfolio of built solutions. Background in Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, or Technical Account Management is ideal. You have a strong foundation in Computer Science or Engineering, experience with JavaScript/Node.js/TypeScript or equivalent modern scripting languages, and deep understanding of APIs, developer workflows, and DevOps practices. You're comfortable scoping ambiguous problems and delivering working solutions quickly, building technical collateral that scales, and engaging both individual developers and enterprise architects. Fluency in Spanish is required. You understand how enterprises actually build and ship software and are comfortable with Postman, GitHub, AWS, Azure, and modern development pipelines.
