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Cyera is hiring a Customer Success Engineer to drive customer adoption and maximize ROI for enterprises using its AI trust and data security platform. In this role, you'll serve as the primary technical expert and trusted advisor for Fortune 1000 customers, guiding them from onboarding through expansion. You'll design customized use cases aligned with each customer's business outcomes, proactively monitor health metrics and adoption, and troubleshoot technical issues to ensure seamless platform operation. Key responsibilities include conducting Quarterly Business Reviews, developing joint success plans, identifying and removing adoption blockers, and advocating customer feedback to influence product roadmap decisions. You'll also mentor team members, participate in hiring, and document best practices to share across the organization. The role requires 25-50% annual travel to engage directly with clients. This is a high-impact position at a company solving critical data security and AI governance challenges for the world's largest enterprises. You'll combine technical depth with consultative problem-solving, working across customer organizations from practitioners to C-suite executives to drive sustained value realization.
