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Veeam is seeking a Customer Success Engineer to drive long-term technical outcomes for enterprise and commercial customers on the Veeam Data Platform. This is a mid-level, customer-facing technical role combining hands-on engineering expertise with account management and executive stakeholder engagement.
You will own a portfolio of 5–50 named accounts ($100K+ ARR each), serving as the primary technical owner for customer success. Key responsibilities include: configuring customer environments and customizing backup policies; leading onboarding and adoption initiatives; identifying migration and upsell opportunities; conducting disaster recovery assessments and recovery simulations; applying the Veeam Data Resilience Maturity Model (DRMM) to track resilience posture and deliver quarterly reports; monitoring churn signals and developing mitigation strategies; building business cases and defining total cost of ownership (TCO); and engaging CISO/CIO stakeholders with clear risk, status, and opportunity updates.
You will collaborate cross-functionally with Sales and CS leadership to influence pricing, commercial terms, and renewal strategy. You'll also partner on marketing-informed campaigns to drive adoption and expansion.
Required qualifications: 5+ years in customer-facing engineering roles (Technical Consulting, Pre-Sales SE, Technical Account Manager) focused on data backup and recovery; advanced English and German language skills; hands-on expertise in operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices; strong experience designing protection plans, migrations, and recovery simulations; VMCE certification (may be completed post-hire); proven ability to translate business outcomes into technical adoption roadmaps; and executive stakeholder engagement skills.
Preferred: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator, or Azure Solutions Architect Expert certifications.
