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Veeam is seeking a Customer Success Engineer to drive long-term technical outcomes for enterprise and commercial customers on the Veeam Data Platform. This mid-level role combines technical expertise with customer advocacy, requiring 5+ years in customer-facing engineering roles focused on data backup and recovery (Technical Consulting, Pre-Sales SE, or Technical Account Manager experience).
Key responsibilities include: configuring customer accounts and customizing backup policies; identifying migration opportunities and conducting success planning sessions; designing and executing protection plans and recovery simulations; applying the Veeam Data Resilience Maturity Model (DRMM) to track resilience posture and deliver quarterly reports; monitoring churn signals and defining mitigation strategies; building business cases and articulating expansion value propositions; engaging CISO/CIO stakeholders with risk and opportunity updates; and collaborating on adoption campaigns.
You will operate under a long-term account assignment model, typically managing 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR, owning the technical success plan and adoption roadmap while influencing pricing, commercial terms, and renewal strategy in partnership with Sales and CS leadership.
Required qualifications: 5+ years customer-facing engineering in data backup/recovery; advanced English proficiency (Spanish, German, or French a plus); hands-on expertise in operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices; strong experience designing protection plans, migrations, and recovery simulations; VMCE certification (may be completed post-hire); proven ability to translate business outcomes into technical adoption roadmaps; executive stakeholder engagement skills; and excellent communication and cross-functional collaboration abilities.
Preferred certifications include AWS Solutions Architect (Associate/Professional) or Microsoft Azure Administrator/Solutions Architect Expert. Familiarity with Veeam platform capabilities is a plus.
