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Copado is the #1 DevOps Platform for Salesforce and the Cloud, serving 1,500+ enterprise customers including Coca-Cola, T-Mobile, and Volkswagen. The company delivers an AI-enabled DevOps platform that unites non-technical admins and pro-code developers to orchestrate business application development and drive digital transformation across multi-cloud environments.
As a Customer Success Engineer based in Bengaluru, you will serve as a highly technical strategic advisor supporting global customers operating Global Capability Centres (GCCs) in India. This role bridges customer success and solutions architecture, requiring strong technical aptitude to provide hands-on, day-to-day technical guidance and establish DevOps best practices directly with India-based delivery teams.
Key responsibilities include:
• Own and manage customer accounts while providing day-to-day technical guidance for DevOps setups in India, acting as a Tier 1 technical partner and extension of the customer's engineering team.
• Serve as a trusted advisor and strategic partner for global customers operating GCCs, leveraging proximity to tech hubs like Bangalore for in-person interactions and relationship building.
• Act as a consultative technical expert, providing tailored advice to drive Copado adoption, optimize complex release processes, minimize deployment risks, and maximize platform value.
• Independently develop and execute success plans with customers, ensuring long-term business impact and continuous value realization through quarterly business reviews and ongoing engagement.
• Collaborate cross-functionally with global teams to creatively solve complex problems, streamline complex release processes, and deliver seamless customer experiences.
• Help India GCCs scale efficiently, mitigate deployment risks, and maximize ROI from the Copado platform through technical expertise and best-practice guidance.
This position requires deep technical acumen in Salesforce DevOps, strong communication skills, and the ability to work effectively with both technical and business stakeholders across multiple time zones.
