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Budibase is an open-source platform for building apps, automations, and AI agents. The company helps teams connect data, build internal tools, automate workflows, and create AI-powered processes. As a Customer Success Engineer, you will be the technical bridge between Budibase and its customers—primarily IT and engineering teams.
You will handle customer inquiries via email, chat, and video calls, providing technical guidance and troubleshooting. Your responsibilities include answering product questions, helping customers follow best practices, investigating product issues, and escalating feedback to the product team. You'll also improve documentation as new features launch and have opportunities to build custom apps, agents, and automations for customers.
The role requires strong technical fundamentals: knowledge of programming concepts, data structures, and hands-on experience in software engineering, IT support, or similar technical work. You should be comfortable learning new technologies quickly and translating customer needs into actionable solutions. Bonus experience includes databases, REST APIs, low-code platforms, AI agents, or DevOps/infrastructure work.
You'll work flexibly—remote, from the Belfast office, or hybrid. The company offers 24 days paid holiday plus statutory public holidays, flexible hours, and a pension scheme with 3% company contribution.
