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Algolia is a market leader in AI-powered search technology, powering over 30 billion search requests weekly for 18,000+ businesses including Under Armour, Stripe, and Walgreens. As a Customer Success Engineer, you will be the technical backbone ensuring customers successfully adopt, implement, and scale Algolia's search and discovery platform.
You will act as a technical consultant across a portfolio of customers, delivering customized onboarding, solution design, and hands-on implementation support. Key responsibilities include scoping and presenting technical workshops to drive adoption, advising customers on search implementation best practices, and working closely with Customer Success Managers to ensure long-term customer health. You'll develop comprehensive case status reports, proactively identify and resolve technical risks, and provide optimization guidance.
You will partner with Product and Engineering teams to develop deep subject matter expertise, serving as a product authority to your assigned accounts. This role balances customer-facing delivery with internal excellence: accurate documentation, time tracking, and knowledge sharing across the team.
The ideal candidate has functional knowledge of JavaScript and at least one additional programming language (Java, PHP, C#, Python, Ruby, etc.), with hands-on experience in REST APIs, database management, and web development. Experience delivering technical workshops is valued. You're deeply curious, energized by solving complex technical problems, and thrive in learning emerging technologies including cloud infrastructure and AI capabilities. Success requires proactivity, reliability, collaboration, and a commitment to craftsmanship and continuous learning.
