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ElevenLabs is seeking a Customer Success professional to drive adoption and revenue growth across the Nordics region. You will partner directly with customers to enable deployment of ElevenLabs' AI voice, creative, and agent platforms across web, mobile, and backend systems.
Key responsibilities include: administering onboarding and enablement across multiple products; advising customers on best practices for integrating ElevenLabs solutions; analyzing product usage and performance data to identify friction points and unlock adoption; owning commercial outcomes for a defined account portfolio measured by Gross Revenue Retention and Net Revenue Retention; identifying expansion opportunities and driving renewals and upsells; and collaborating with Sales, Engineering, and Customer Success leadership to convert technical success into sustainable revenue growth.
You will work with a diverse customer base ranging from fast-growing startups to large enterprises like Deutsche Telekom and Meta. The role requires deep technical fluency with AI agents, API integrations, and SDKs, combined with strong commercial acumen and the ability to navigate complex B2B SaaS sales cycles.
ElevenLabs is a well-funded AI research and product company ($11B valuation, $781M raised) founded in January 2023. The company operates with a high-velocity, impact-driven culture emphasizing rapid experimentation, minimal bureaucracy, and AI-first decision-making. The team includes IOI medalists and ex-founders working across research, engineering, and operations.
