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Mistral is a full-stack AI company providing frontier models, developer tools, applications, and compute infrastructure. They partner with enterprises across finance, manufacturing, defense, healthcare, and the public sector to co-create customized AI systems.
As a Customer Success Manager (CSM) in the EMEA region, you will own a portfolio of enterprise customers, serving as their primary point of contact to ensure they achieve their goals with Mistral's AI solutions. Your core responsibilities include managing customer onboarding and adoption, building trusted relationships with key stakeholders, and driving long-term satisfaction and retention.
You will monitor customer health metrics proactively, identify expansion opportunities in collaboration with Sales, and partner with Product and Engineering teams to gather feedback and influence the roadmap. You'll develop enablement programs, conduct quarterly business reviews (QBRs), and serve as a trusted advisor guiding customers on how to leverage Mistral's solutions for business impact.
Cross-functional collaboration is essential: you'll work with Support, Product, and Sales teams to ensure seamless customer experiences from deployment through production, advocate for customer needs internally, and share insights that inform product improvements and strategic initiatives.
The ideal candidate has 5+ years in customer-facing roles (Customer Success, Account Management, Solutions Consulting) in technical or SaaS environments. You should have proven success managing enterprise relationships with a focus on adoption, satisfaction, and retention. Strong communication skills for both technical and executive audiences are required, along with business acumen to identify upsell and expansion opportunities. Technical aptitude and familiarity with AI/ML concepts are essential; you must be comfortable engaging with Data, IT, and Engineering teams. The role values hands-on, customer-centric, collaborative, and organized professionals passionate about solving complex challenges.
