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ElevenLabs is an AI research and product company that launched in January 2023 with the first human-like AI voice model. The company now serves millions of users and thousands of businesses, including enterprises like Deutsche Telekom and Meta. ElevenLabs has raised $781M in funding with a valuation of $11B, backed by Andreessen Horowitz, ICONIQ Growth, and Sequoia.
The company operates three main platforms: ElevenAgents (for deploying voice and chat agents at scale), ElevenCreative (for generating and editing speech, music, image, and video across 70+ languages), and ElevenAPI (providing access to AI audio foundational models).
You will join an early-stage Customer Success team in EMEA with significant opportunity to shape the CS playbook and framework. Your responsibilities include:
- Building and maintaining strong relationships with a book of 40-50 enterprise clients
- Owning the full customer lifecycle: onboarding, adoption, expansion, and renewal
- Monitoring customer usage and product adoption to identify improvement areas and revenue expansion opportunities
- Driving commercial outcomes: owning renewals and expansion within your book of business
- Owning customer success KPIs (NRR/GRR) and contributing to CS OKR goals
- Partnering with the broader CS team to develop scalable processes
You'll work with technical, mission-critical products in a high-velocity environment. The role is fully remote across EMEA, with optional access to offices in Dublin, London, or Warsaw.
ElevenLabs operates with a high-velocity, impact-driven culture: rapid experimentation, lean autonomous teams, minimal bureaucracy, and AI-first decision-making. The company prioritizes talent over location and provides learning & development stipends, annual social travel budgets, company offsites, and co-working stipends for those outside main hubs.
