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Mirakl is a marketplace operating system company founded in 2012, serving 450+ global marketplaces and 100k+ third-party sellers. Mirakl Ads is their retail media technology platform, launched three years ago and now scaling rapidly across key markets.
As an Experienced Customer Success Consultant for Mirakl Ads, you will report to the Director of Customer Success and manage a portfolio of key clients across all stages of their journey. Your primary mission is to support clients in launching and growing their advertising revenues—from strategy design through day-to-day performance optimization.
Key responsibilities include:
• Lead clients from strategy to implementation: define their Retail Media vision and Mirakl Ads roadmap, design organizational setup, co-build commercial action plans with KPIs, and drive execution from initial workshops through go-live and beyond.
• Deliver strategic recommendations at business reviews, presenting to client teams and C-level executives with market insights and case studies to inspire performance and long-term growth.
• Design and implement KPI frameworks to monitor advertising network performance and identify growth levers.
• Support day-to-day optimization of Mirakl Ads usage (placements, campaign configuration), ensuring platform adoption and maximizing advertising revenues.
• Lead tailored workshops and training sessions for optimal onboarding and sustained platform mastery.
• Contribute to continuous improvement of Customer Success processes and tooling, collaborating with BI teams to analyze client activity and monitor performance.
• Leverage AI tools to enhance client value delivery and scale operations—automating reporting, generating insights, and accelerating strategic recommendations.
• Act as the internal voice of the Publisher, providing feedback to Sales, Customer Success, and Product teams.
The ideal candidate is driven, curious, and client-obsessed, thriving in complex, fast-moving environments with the energy and structure to turn ambition into results.
