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Salary: USD 81,492 - 122,238 / annual
Castlight Health and Vera Whole Health have merged to combine digital health navigation with advanced primary care. Castlight serves as the front door to healthcare, helping members understand and engage with their benefits through a personalized, data-driven platform. Vera Whole Health provides high-quality, relationship-based primary care with a focus on prevention and chronic condition management.
You will serve as a Customer Success Consultant and strategic partner to clients, helping them maximize the value of Castlight's solutions. You will own a portfolio of clients and be responsible for driving engagement, outcomes, and long-term partnership success.
Key responsibilities include:
• Serve as the primary point of contact for a portfolio of clients, building strong, trusted relationships
• Lead Annual Business Reviews (ABRs) and strategic discussions with senior stakeholders (HR, Benefits, Finance)
• Understand client goals including cost management, employee experience, and benefits strategy, and align solutions accordingly
• Translate data into insights and actionable recommendations
• Drive adoption of key programs such as behavioral health, chronic condition management, and care navigation
• Partner with clients to improve engagement, care utilization, and total cost of care (TCOC)
• Guide clients through program design, configuration, and optimization
• Provide expertise on benefits administration, practice management workflows, and union-related considerations
• Identify and address performance gaps with proactive solutions
• Partner with internal teams (Product, Implementation, Sales) to advocate for client needs
• Support renewals and expansion opportunities by articulating value and impact
• Contribute to best practices and scalable strategies across the Customer Success organization
Required qualifications: 5+ years in Customer Success, Account Management, or Consulting; experience working in or with practice management (health systems, clinics, or provider operations); experience with labor unions or unionized populations; strong understanding of healthcare benefits and/or digital health solutions; knowledge of employer-sponsored healthcare models.
Preferred qualifications: experience supporting large, complex clients in enterprise or multi-stakeholder environments; background working with benefits leaders, HR teams, or health plans; familiarity with collective bargaining environments and union dynamics; based in or near the Seattle area.
