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As a Customer Success Associate at Datadog, you will own the long-term strategic relationship with a high-volume book of customers, driving product adoption and identifying growth opportunities to ensure successful outcomes and retention. You'll serve as the customer's internal advocate, managing the full lifecycle of account relationships while following a well-defined methodology to identify unique customer needs and articulate Datadog's value proposition.
Key responsibilities include:
- Identifying target opportunities and proactively building strategic relationships focused on retention and expansion
- Managing customer requests including technical support escalations, billing inquiries, and enablement needs to ensure positive experiences
- Adapting account management strategies based on evolving customer requirements
- Acting as a trusted advisor to help customers maximize product value
- Monitoring usage trends to identify renewal risks and support greater adoption
- Collaborating cross-functionally with support, product, finance, and legal teams
You should be customer-minded with a strong desire to grow a career in Customer Success. You'll need excellent written and verbal communication skills, attention to detail, and experience independently negotiating contracts and overcoming pricing objections for upsell/cross-sell activities. The role requires 1+ years in a customer-facing account role.
Datadog operates as a hybrid workplace, valuing office culture while enabling work-life harmony. The company provides best-in-breed onboarding, sales training (MEDDIC and Command of the Message), mentorship programs, continuous professional development, stock equity (RSU), and generous global benefits.
