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Datadog is seeking a Customer Success Associate to manage long-term strategic relationships with customers in the MENA and ROSE regions, with a focus on Turkish-speaking accounts. You will drive product adoption, identify growth opportunities, and ensure successful retention across a high volume of customer accounts.
Key Responsibilities:
- Identify target opportunities and manage the full sales cycle while building strategic customer relationships focused on retention
- Manage customer requests including technical support escalations, billing questions, and enablement requests to ensure positive experiences
- Adapt account management strategy based on diverse customer requirements and needs
- Act as an advisor to customers, ensuring effective solution leverage
- Monitor usage trends to identify renewal risks and support greater adoption
- Collaborate cross-functionally with support, product, finance, and legal teams
You will receive best-in-breed onboarding, sales training in MEDDIC and Command of the Message, access to mentorship and buddy programs, continuous professional development, and stock equity (RSU) and employee stock purchase plan (ESPP) benefits.
Datadog is the leading observability and security platform for the AI era, providing unified visibility across technology stacks to manage complexity at scale. The company brings applications, infrastructure, data, models, and security into one platform, trusted globally by Fortune 500 companies and high-growth AI leaders.
Requirements:
- Fluency in Turkish (required)
- 1+ years of experience in a customer-facing account role
- Strong desire to grow a career in Customer Success
- Excellent written and verbal communication skills with strong attention to detail
- Experience independently negotiating contract terms and overcoming pricing objections for upsell/cross-sell activities
- Customer-minded approach with focus on delivering value
- Passion for building long-term relationships
- Driven and motivated by a sales career trajectory
