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Datadog is seeking a Customer Success Associate to manage long-term strategic relationships with commercial accounts and drive product adoption across a high-volume customer base. In this role, you will serve as the primary point of contact for assigned accounts, focusing on retention, expansion, and ensuring customers realize maximum value from the Datadog observability and security platform.
Key responsibilities include identifying upsell and cross-sell opportunities, managing the full account lifecycle from onboarding through renewal, and proactively addressing customer needs including technical escalations, billing inquiries, and enablement requests. You will monitor usage trends to identify renewal risks, act as a trusted advisor on product best practices, and collaborate cross-functionally with support, product, finance, and legal teams to resolve complex customer issues.
You will follow a well-defined customer success methodology to understand each customer's unique business needs and clearly articulate how Datadog's platform delivers value. The role requires the ability to pivot strategies based on customer requirements, negotiate contract terms, and overcome pricing objections during expansion conversations.
Datadog operates as a hybrid workplace, valuing office culture and collaboration while supporting work-life harmony. The company emphasizes continuous learning through best-in-class onboarding, sales training (MEDDIC, Command of the Message), product training, and clear career pathing. You'll benefit from mentorship programs, community guilds, and professional development opportunities as the Customer Success team scales.
