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Datadog is seeking a Customer Success Associate to drive expansion within existing customer accounts in Tokyo. This hybrid role blends customer success and sales responsibilities, focusing on identifying upsell and cross-sell opportunities for small-to-mid-sized existing customers.
Key responsibilities include:
- Identifying expansion opportunities within existing customer accounts and moving them through the sales pipeline
- Owning the full sales cycle for upsell and cross-sell activities
- Improving customer experience and enabling long-term product adoption through troubleshooting and support
- Building trusted advisor relationships with customers to uncover expansion opportunities and increase loyalty
- Collaborating cross-functionally with support, product, finance, and legal teams
- Ensuring customers are effectively utilizing Datadog solutions and providing ongoing guidance
You should bring:
- Customer-first mindset committed to delivering maximum value
- Interest in a hybrid role combining sales revenue responsibility with customer success
- Strong written and verbal communication skills
- Proven experience with contract negotiations and successful upsell/cross-sell activities
- Ability to multitask, adapt quickly, and work independently
- Strong time management and ability to handle high-volume, fast-paced work
Datadog emphasizes that not all candidates need to meet every qualification on day one—passion for technology and willingness to develop skills are valued. The company offers competitive compensation based on performance, equity (RSUs and ESPP), professional development, sales training (MEDDIC and Command of Message), mentorship programs, and comprehensive benefits including healthcare, 401K, and pet adoption assistance. Datadog is an equal opportunity employer committed to building an inclusive workplace.
