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AlphaSense is a market intelligence platform trusted by over 6,000 enterprise customers, including a majority of the S&P 500. The company uses AI-driven search and analysis to help sophisticated organizations remove uncertainty from decision-making by delivering insights from equity research, company filings, event transcripts, expert calls, news, and proprietary content.
As a Customer Success Associate, you will be the primary point of contact for day-to-day client engagement, focused on driving platform adoption and user engagement. You will conduct 1:1 onboarding sessions with new users, helping them integrate AlphaSense into their workflows and build productive habits. You'll proactively reach out to low-activity or dormant users via email and phone to uncover blockers, drive adoption, and identify expansion opportunities.
Key responsibilities include supporting client training sessions across diverse industries and user types, working alongside Account Managers and Account Executives to maintain account health and reduce churn risk. You will deliver tailored training, share workflow tips, and provide ongoing product guidance. You'll also assist the sales team by running product overview sessions for trials and demos, helping prospects understand the platform's value.
A critical part of the role is capturing and synthesizing customer insights—spotting themes, trends, and feedback during interactions and sharing actionable intelligence with Customer Success Managers, Account Managers, and product teams to strengthen client relationships and inform product development.
You should have 1+ years of experience in high-volume outreach, customer support, or client-facing roles. You're comfortable speaking with diverse user types, distilling complex concepts into simple explanations, and building rapport quickly. You're energetic, curious, and eager to learn new workflows and industry use cases on the job. Strong organizational skills, communication abilities, and a team-oriented mindset are essential. The role requires in-office presence in London one day per week.
