SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
GitLab is seeking a Customer Success Architect (CSA) for the Central Europe region to serve as a trusted technical advisor to key enterprise customers. This role bridges customer success and technical enablement, focusing on translating pre-sales commitments into measurable business outcomes.
You will own a portfolio of assigned customers, partnering with them to build comprehensive Customer Success Plans that establish critical goals and KPIs. Your responsibilities include guiding customers through the GitLab platform adoption journey, leveraging deep knowledge of DevSecOps best practices, CI/CD pipelines, and Git workflows. You'll act as the primary GitLab liaison, coordinating with Product Management, Engineering, Support, and Professional Services to resolve escalations and identify training opportunities.
Key activities include immediate onboarding support, ongoing platform education aligned with GitLab releases, and proactive account management to drive adoption, retention, and expansion. You'll work with customers to understand their development lifecycle challenges and recommend relevant GitLab features and capabilities.
The ideal candidate brings 3+ years of post-sales customer success, professional services, or customer advocacy experience. You must have a strong technical foundation in software development practices, Git, CI/CD, and DevSecOps concepts. Exceptional communication skills—both written and verbal—are essential, along with project management experience and analytical problem-solving abilities. Fluency in German is required for this Central Europe-focused role. You should be comfortable with occasional travel and embody GitLab's values of transparency, collaboration, and continuous learning.
