SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Koltin is redesigning elder and disabled care in Mexico, offering health memberships that integrate preventive clinical care, major medical expense coverage, and wellness programs for adults aged 50–84. The company is growing rapidly across Mexico with a mission to make healthcare more human, accessible, and dignified.
As a Customer Success Analyst, you will be the primary point of contact for post-sale support, building trust with members and resolving operational, administrative, and service questions. You'll coordinate and track claims, manage emergency line inquiries, and ensure seamless access to clinical, wellness, and insurance services.
Key responsibilities include:
- Provide continuous, responsive support via phone and WhatsApp during working hours
- Resolve billing, payment, membership status, and coverage questions
- Explain health membership benefits clearly and empathetically, helping customers understand when and how to use each service
- Connect customers to clinical, wellness, and insurance services
- Handle emergency line triage and route cases appropriately
- Coordinate and track major medical claims, ensuring clear communication between customers, insurers, and internal teams
- Prevent friction and anticipate customer pain points
- Maintain constant communication with sales to ensure exceptional customer experience
- Log and track all customer interactions in HubSpot
You're a strong fit if you have customer service, communication, marketing, sales, or account management experience; excellent verbal and written communication; analytical and results-oriented mindset; ability to multitask and reprioritize quickly; sense of urgency and quick problem-solving; and ideally HubSpot experience. You're proactive, curious, and committed to ensuring no customer has a poor experience.
