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Sword Health is seeking a Customer Success Advisor to own strategically important health-plan relationships. This senior individual-contributor role carries direct accountability for revenue retention, member marketing access, relationship strength, and account conditions that enable cross-sell and upsell opportunities.
You will function as the general manager of a concentrated payer portfolio, spanning claims and ROI economics, marketing approvals, member access, product expansion, executive relationships, and complex operating dependencies across Sword, the plan, its subsidiaries, employer groups, and other stakeholders. The role requires judgment to identify real constraints, analytical depth to understand economics and clinical evidence personally, and authority to mobilize cross-functional teams you do not directly manage.
Sales will own commercial negotiations; your work makes those negotiations more likely to succeed by building relationships, gathering competitive intelligence, shaping the business case, and resolving operating and value questions that determine retention and growth.
Sword is an AI-native healthcare company that has delivered over 15 million AI-powered clinical sessions to more than 1 million members across three continents. The platform spans Musculoskeletal, Women's Health, Cardiometabolic, and Mental Health, with 2,000+ enterprise clients avoiding over $1 billion in unnecessary healthcare costs. Backed by $500M+ in funding from Khosla Ventures, General Catalyst, and Founders Fund, with 59 clinical studies and 43 patents, Sword is redefining AI-driven care delivery at scale.
