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Cloudflare is seeking a Customer Solutions Engineer to serve as a trusted technical advisor and primary architect of the customer journey for enterprise clients in Korea. You will bridge technical strategy and business value, guiding customers from pre-sales technical validation through onboarding, deployment, and lifecycle expansion.
Key responsibilities include leading technical deep-dive discovery sessions with Account Executives to understand complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) and designing fit-for-purpose Cloudflare architectures. You will define scope, success criteria, and technical evaluation plans for Proof of Concepts and Technical Validations, delivering tailored presentations and architectural diagrams that demonstrate how Cloudflare solves performance, security, and reliability challenges. You'll proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle.
Beyond initial sales, you will provide oversight of technical onboarding and implementation, serving as the primary executive and engineering contact. You'll design structured migration and onboarding blueprints tailored to each customer's environment and act as lead consultant for their engineering teams. You will partner with Account Executives to own discovery, demos, onboarding, technical health, risk assessment, and expansion strategy, proactively monitoring customer health scores and telemetry to ensure rapid time-to-value.
This is a quota-carrying role with commercial accountability for new business acquisition and account growth. You will identify strategic cross-sell and up-sell opportunities based on product usage data and lead technical Quarterly Business Reviews to translate platform capabilities into ROI for C-level executives. Throughout the entire customer lifecycle, you'll maintain deep relationships with key stakeholders, provide thought partnership on architecture and security posture, and identify deployment risks early with remediation strategies.
You will leverage AI agents, LLMs, and internal platforms to automate routine tasks such as RFP responses, sandbox provisioning, and telemetry monitoring, freeing your time for high-value strategic customer advisory. The role sits within the GTM organization and reports to a Customer Engineering Leader.
