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Cloudflare is seeking a Customer Solutions Engineer to serve as a trusted technical advisor and primary architect of the customer journey for enterprise clients across ASEAN. Based in Singapore with hybrid flexibility, you will bridge technical strategy and business value, guiding customers from pre-sales technical validation through onboarding, deployment, and lifecycle expansion.
You will own the entire customer technical journey as a quota-carrying technologist. Key responsibilities include leading technical deep-dive discovery sessions to map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare solutions; designing and scoping Proof of Concepts and technical validations; delivering tailored presentations and architectural diagrams; and addressing complex technical objections and compliance requirements.
Beyond initial sales, you will provide oversight of technical onboarding and implementation, serving as the primary executive and engineering contact. You'll design structured migration and onboarding blueprints, act as lead consultant for customer engineering teams, and proactively monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk.
You carry variable quota tied to new business acquisition and account growth, with commercial accountability for deep platform adoption, revenue retention, and identifying cross-sell and up-sell opportunities. You will lead technical Quarterly Business Reviews to translate platform capabilities into ROI for C-level executives and maintain continuous, deep relationships with key stakeholders throughout the customer lifecycle.
The role emphasizes leveraging AI agents, LLMs, and internal platforms to automate routine tasks such as RFP responses, sandbox provisioning, and telemetry monitoring, freeing your time for high-value strategic advisory. You'll partner with Account Executives, Enablement teams, and Professional Services to ensure customer success and drive measurable business outcomes.
