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Salary: USD 125,000 - 130,000 / annual
Astronomer is seeking a Customer Reliability Engineer to join its Customer Reliability Engineering (CRE) team. This role combines deep technical expertise in Apache Airflow with customer-facing support, serving sophisticated enterprises who rely on Airflow for mission-critical data orchestration.
You will become an Apache Airflow expert by working directly with customers to solve complex data engineering challenges. The CRE team differs from traditional support—nearly every ticket requires both strong technical knowledge and customer empathy. You'll tackle problems ranging from configuration optimization to identifying novel Airflow bugs, while gaining exposure to Kubernetes, cloud engineering, and distributed systems.
Key responsibilities include: solving challenging Airflow problems for enterprise customers; providing white-glove guidance on production deployments; working directly with customers' data engineers, DevOps teams, and management; contributing feedback that shapes the Airflow project direction; and maintaining 24x7 coverage through a 6-hour pager rotation during work hours plus paid on-call weekend shifts.
You'll spend up to 20% of time on side projects—contributing to the open-source Airflow repository, developing internal monitoring systems, or other initiatives that advance Astronomer's mission. This is a fully distributed role within a remote-first team.
Required qualifications: 4+ years Python experience; 1+ year Airflow administration and DAG creation; data engineering background; Kubernetes/Docker/container experience; familiarity with distributed systems on AWS, GCP, or Azure; strong problem-solving and troubleshooting abilities; excellent written and verbal communication; experience mentoring junior team members.
Bonus: open-source contributions, customer support background, SQL/PostgreSQL knowledge, or experience with Databricks, Snowflake, Redshift, or dbt.
About Astronomer
AI / Data / Infrastructure — data orchestration platform and commercial home of Apache Airflow.
